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Hik-Connect Mobile Client User Manual

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iVMS-4200 Client User Manual

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SmartPSSLite User's Manual

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SmartPSSLite Attendence Manual

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SmartPSSLite Access Manual

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FAQ

What service does Sun Energy provide?

We are an experienced team providing smart surveillance services to ensure your safety. We specialize in serving retail outlets and business areas. We assist with the installation, maintenance, and technical support of your security system. Explore more about our services on the Products & Solutions Page!

What is the price of your service?

The cost depends on the number of CCTVs you require and the size of your space. Please contact us with your floor plan for more information, and we will tailor the most suitable security solution for you.

Why is my CCTV not working?

Please check your power supply first. Sometimes, it’s just a loose wire or an unconnected power source. If the camera image is unclear, ensure there is nothing covering the lens. If there are still any problems, please feel free to contact us.

My alarm keep ringing, what should I do?

Firstly, check your windows & door to make sure it is close or didn’t loosen. If it still ringing, further contact us for more info.

How long does installation take?

It normally takes 1-2 days for installation(for a double storey house), but we need few days to do preparation, project can complete within a week.